116117 Medical Helpline

In full-period models, higher 116117 call volume was significantly associated with fewer emergency department cases. In full-period models, higher 116117 call volume was significantly associated with fewer combined emergency department and out-of-hours cases. The article does not treat the 116117 findings as clear causal evidence of reduced demand. The study evaluated whether Germany's 24/7 116117 helpline reduced demand for acute and emergency care. The 116117 helpline was intended to help people with acute medical concerns find an appropriate care route.