Administrative Overhead Reduction

Lab Shops eliminates the category of between-visit lab request handling by enabling patient self-ordering from a pre-approved test menu. Lab Shops is estimated to save practitioners 10–15 hours of administrative work per week. Manual between-visit lab request handling creates multiple failure points including forgotten orders and results arriving without context. Rupa's customer service team handles all post-order fulfillment touchpoints without requiring practitioner or front-desk involvement.