Apology Timing
Delaying an apology until after demonstrating competence preserves both credibility and forward momentum. Apologies are more effective when delivered after establishing a confident foundation rather than at the start. Apologies should only…
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Delaying an apology until after demonstrating competence preserves both credibility and forward momentum. Apologies are more effective when delivered after establishing a confident foundation rather than at the start. Apologies should only be delayed, not avoided — when correction is genuinely needed, the apology should still come.