Coordinator Support

Removing in-person support reduced coordinator workload substantially from phase 2 to phase 3. Oncology and cardiology engagement appeared more dependent on active prompting and coordination than palliative medicine engagement. Coordinator screening and reminders were intended to reduce clinician burden by identifying potentially suitable patients before clinic sessions. The coordinator provided printed guides, sticky notes and phase 2 real-time reminders before these in-person supports were withdrawn in phase 3.