Equity-oriented service design
A one-size-fits-all model for AI-enabled blended diabetes care is described as suboptimal and potentially inequitable. Without personalisation, AI-enabled care could widen rather than narrow the digital divide. Underserved groups and digit…
1 sources - 4 claims
A one-size-fits-all model for AI-enabled blended diabetes care is described as suboptimal and potentially inequitable. Without personalisation, AI-enabled care could widen rather than narrow the digital divide. Underserved groups and digitally experienced users require different design signals, arguing against purely algorithm-driven low-touch services. The study recommends configurable care pathways with selectable follow-up intensity and multiple trust channels.