Intervention Program Design and Delivery

Caregivers recommended that sessions be timed to coincide with existing diabetes clinic appointments, last under one hour, and avoid scheduling during exam periods or summer holidays. In-person delivery was the strong preference, with an online or hybrid option advocated as a contingency to reduce barriers rather than as the primary mode. Caregivers requested take-home materials such as short videos, links, and brief abstracts as memory aids, while also wanting sessions to remain flexible enough to be tailored to individual needs within the group. Participants wanted access to informal one-on-one check-ins with program staff between formal group sessions to process information individually and raise questions that might not surface in a group setting. Caregivers emphasised the importance of credentialed, multidisciplinary experts — such as psychologists, social workers, and diabetes healthcare providers — involved in designing and facilitating sessions.