Non-technical Skills

Non-technical skills are presented as essential to safe and effective paramedic practice. Emotional literacy is presented as important for relational health because it supports vulnerable and accurate communication. High-fidelity simulation supported engagement with non-technical skills such as teamwork, situational awareness, communication, and leadership. The assessment format encouraged quieter team members to contribute because this behavior was recognised in marking. People can learn to understand a partner better by noticing patterns and attending beyond surface statements. Group settings are described as more authentic for developing and evaluating social, context-dependent non-technical skills. Non-technical skills include cognitive and social abilities that reduce errors and improve performance in healthcare systems. Communication includes tone, body language, eye contact, mannerisms, and underlying emotional context, not just literal words. Miscommunication can happen when one partner responds only to literal words while the other indirectly expresses an unmet need. Communication failures are described as a major root cause of unintentional patient harm events. Deficienc…