Patient Satisfaction

The overall patient satisfaction rate at ALERT Hospital's plastic and hand surgery outpatient department was 75.7%. The proportion of patients satisfied or extremely satisfied with their RA treatment increased from 29% at baseline to 82% at month 24. Apps, psychological support, and relaxation exercises were generally regarded as helpful by participants. Effective hypertension management was associated with increased treatment satisfaction (beta = 0.20, p = 0.026), suggesting that symptom control, provider communication, and patient education improve perceived treatment quality. Specialist outpatient clinics, specialist physicians, and medications received the most negative evaluations from participants. Satisfaction with the practitioner was slightly higher than satisfaction with the procedure. ALERT's satisfaction rate aligns closely with the Netherlands (73.5%) due to methodological similarity, but is substantially lower than other Addis Ababa public hospitals (89.3%). Satisfaction levels for general hospital hygiene varied substantially by instrument and setting. Patient satisfaction measures whether patient expectations were met and can be quantitatively synthesized. Patient…