PSQ-18
PSQ-18 has a Cronbach's alpha exceeding 0.9 and has been validated across diverse healthcare settings. PSQ-18 contains 18 items rated on a five-point Likert scale and assesses seven satisfaction domains including general satisfaction, tech…
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PSQ-18 has a Cronbach's alpha exceeding 0.9 and has been validated across diverse healthcare settings. PSQ-18 contains 18 items rated on a five-point Likert scale and assesses seven satisfaction domains including general satisfaction, technical quality, and accessibility. A combined score of 84 or above classified patients as satisfied, while scores below 84 indicated dissatisfaction. PSQ-18 and O-PAHC were administered together as a 28-item instrument generating scores from 28 to 140.