Psychological Assistance Preferences

The three most preferred forms of psychological assistance all share the feature of not requiring direct face-to-face interpersonal contact. Among 602 respondents who completed the assistance-preference survey, stress management skills, psychological materials, and online non-video counselling were the three most preferred support options. The study recommends targeted rather than uniform psychological interventions for healthcare workers, tailored by age, education, occupation, physical condition, and symptom profile. Higher educational attainment was positively associated with preference for psychological materials, with undergraduate and master's degree holders more likely than junior college graduates to select them. Age significantly predicted telephone hotline preference, with both workers aged 26–35 and those aged 45 and above more likely than the youngest workers to select hotlines. Master's degree holders were significantly more likely to prefer online non-video counselling. Older healthcare workers aged 45 and above were less likely than younger workers to choose psychological materials.