Quality and Trust

Facilities are preferred when they are known to have doctors, equipment, and medicines. Modern pharmaceuticals are often viewed as effective and sometimes essential, especially in Sub-Saharan Africa and Southeast Asia. Perceived effectiveness, facility reputation, provider trust, medicine availability, staffing, and prior experience influence diarrhoeal illness care decisions. Trust in a provider or facility grows from positive experiences, successful treatment, provider competence, interpersonal relationships, and continuity. Medicine stockouts at government or public facilities can cause people to delay care or use informal providers.