Waiting Time
The mean waiting time at ALERT was 2 hours 15 minutes, substantially exceeding the Ethiopian Ministry of Health standard of 70 minutes. A comparable Addis Ababa study found an even higher proportion (88%) of patients waiting beyond the 70-…
1 sources - 3 claims
The mean waiting time at ALERT was 2 hours 15 minutes, substantially exceeding the Ethiopian Ministry of Health standard of 70 minutes. A comparable Addis Ababa study found an even higher proportion (88%) of patients waiting beyond the 70-minute national limit. The literature consistently links prolonged waiting times to decreased patient satisfaction, while waits under 15 minutes significantly improve satisfaction.